Refund policy

We want you to love your purchase. If something isn't right, we're here to help.

Returns: You may request a return within 30 days of delivery for unused items in their original packaging. To start a return, email support@nutrabase.shop with your order number and reason.

Damaged or incorrect items: If your order arrives damaged, defective, or incorrect, contact us within 7 days with a photo and we'll send a replacement or issue a refund — no need to return the item.

Refunds: Once a return is approved (or a damaged/incorrect item is confirmed), your refund is processed to your original payment method within 5–7 business days.

Non-returnable items: For hygiene reasons, personal-care items such as mouth tape, nasal products, and skincare tools cannot be returned once opened, unless they arrived damaged or defective.

Questions? Email support@nutrabase.shop.